CONNECT

Complaint Form

Complaint Handling Flow Chart

Nodal Officer : – (Grievances & Redressal Mechanism)

Mr. Bharat Oberai Manager Operations

Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III,
Backbay Reclamation,
Nariman Point, Mumbai – 400 021,
Maharashtra State, India

+91 22 6286 1162
boberai@dohabank.co.in

Escalation Matrix

1st Level Escalation Matrix

Mr. Bharat Oberai Manager Operations

Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III
Backbay Reclamation,
Nariman Point,
Mumbai 400 021

+91 22 6286 1162
boberai@dohabank.co.in

2nd Level Escalation Matrix

Mr. Ruzbeh Farock DebooHead – HNI Banking

Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III
Backbay Reclamation,
Nariman Point,
Mumbai 400 021

+91 22 6286 1147
rdeboo@dohabank.co.in

3rd Level Escalation Matrix

Mr. Manish MathurCountry Manager

Doha Bank Q.P.S.C.
Sakhar Bhavan, Ground Floor,
Plot No 230, Block No III
Backbay Reclamation,
Nariman Point,
Mumbai 400 021

mmathur@dohabank.co.in